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      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

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  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
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  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
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      • Listen to our podcasts

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  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
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  • About Intercom

Scale by Intercom

Business growth begins with better customer relationships

  • Podcasts
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  • Authors
Early-stage startup tech stack
Customer Engagement 10 min read

The 9 best tools for your early-stage startup tech stack

Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these 9 top tools.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey

Latest

Scale by Intercom 30 min listen

Kinzen’s CEO Mark Little on the fight against disinformation

Customer Engagement 26 min listen

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Scale by Intercom 27 min listen

Drata’s CEO Adam Markowitz on creating a culture of cyber security

Scale by Intercom 30 min listen

CX author Dan Gingiss on turning customers into your own salesforce

HBR Customer Engagement Report 2022 – Hero

Customer Engagement 5 min read

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

How do you future-proof your customer engagement strategy for the digital age? Dive into our new report from Harvard Business Review Analytic Services to find out.

Zara Burke

Principal Editor, Intercom

Zara Burke

Growth 31 min listen

Andrew Chen on how tech’s giants drive growth with network effects

Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Just The Ticket: The latest customer service insights, delivered right to your inbox.

Why customer engagement is the key to business growth in 2022 and beyond

Customer Engagement 12 min read

Why customer engagement is the key to business growth in 2023 and beyond

How do you set your business up for consistent, continuous growth? Here are the three trends you need to know about.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar

News & Updates 2 min watch

Make the most of every customer interaction with the Engagement OS

What if your entire business was wired to elevate dialogue, build loyalty, and create growth? Meet the Engagement OS.

Anna Griffin

Former Chief Marketing Officer, Intercom

Anna Griffin
Csutomer service expectation gap 2023

Customer Service 10 min read

5 ways to bridge the customer service expectation gap in 2024

As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.

Niamh O'Connor

Former Senior Editor, Intercom

Niamh O'Connor

Podcasts & Videos

Sales 39 minute listen

Webflow’s Maggie Hott on building a scalable sales team from the ground up

Sales 31 minute listen

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Featured authors

Anna Murphy

Former Editor, Intercom

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Ruth O'Brien

Senior Director, Automated and Proactive Support, Intercom

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Liam Geraghty

Audio Content Producer, Intercom

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Bobby Stapleton

Senior Director, Human Support, Intercom

See all articles
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