Product & Design 27 min watch
Intercom on Product: How to design standout products in an AI world
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Podcasts
Customer Service 27 min watch
Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
Product & Design 55 min watch
Intercom on Product: Riding the AI wave in 2024
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
Customer Service 30 min watch
CX leader Camille Acey on the evolving dynamics in customer service
CX leader Camille E. Acey joins us to discuss everything from embracing AI and automation to managing teams in a time of change.
AI & Automation 36 min watch
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
AI & Automation 58 min listen
2023 in review: Highlights from this year’s best conversations
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
Customer Service 30 min listen
Make every call count: The evolution of phone support
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.
AI & Automation 31 min watch
All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
Customer Service 20 min watch
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.