Product & Design 37 min listen
Uber’s Chris Messina on conversational commerce
Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging is…
Podcasts
Product & Design 35 min listen
Mike Davidson on product design
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 38 min listen
Karen McGrane on content strategy
A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and…
Customer Engagement 10 min watch
How to market the Job-to-be-Done
What job are customers hiring your product for? At Intercom the answer to this question informs our entire go-to-market strategy,…
Product & Design 13 min watch
Your onboarding has a shelf life
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 44 min listen
Intercom’s Paul Adams on product
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 10 min watch
Research at Intercom: thinking beyond product
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 12 min watch
What does your product roadmap say about you?
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 47 min listen
Strategyn’s Tony Ulwick on Jobs-to-be-Done
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…