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    • Featured in Latest Articles

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • See all articles
    • Watch and listen

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  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
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  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
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      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
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  • About Intercom

Podcasts

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Engineering 10 min watch

Do what matters, not what’s shiny and new

When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…

Brian Scanlan

Principal Systems Engineer, Intercom

Brian Scanlan

Product & Design 39 min listen

Google Ventures’ Braden Kowitz talks design and startups

Before joining Google Ventures, Braden led design for several Google products, including Gmail, Google Apps for Business, Google Spreadsheets, and Google…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 10 min watch

Every product company needs to do research

Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…

Emma Meehan

Former Senior Product Researcher, Intercom

Emma Meehan

Engineering 10 min watch

Engineering principles: building real-time Intercom

A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…

Brian Long

Former Principal Engineer, Intercom

Brian Long

Product & Design 48 min listen

Peter Merholz talks product design

Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Customer Service 32 min listen

Talking user onboarding with Samuel Hulick

Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 1 min watch

How to lose touch, relevance, and customers

Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 1 min watch

Talk: Product strategy in a growing company

Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 26 min watch

Solving real world problems

When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…

Paul Adams

Chief Product Officer, Intercom

Paul Adams
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