Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Videos
Product & Design 21 min watch
Getting product strategy right
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…
Engineering 14 min watch
Striking the right balance between speed and safety
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
News & Updates 1 min watch
Behind the scenes: The Inside Intercom World Tour
The events team at Intercom began this year with the goal of creating a series of events that was a…
Customer Engagement 13 min watch
What really defines a growth team?
Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…
Engineering 7 min watch
Building a startup within a startup
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Product & Design 10 min watch
Understanding your users’ mental model
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 15 min watch
What SaaS companies can learn from shopping centers
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
