Customer Service

What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…

We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…

Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…

Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…

When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….

It’s a given developers know their products better than their users but this can lead to a gulf in understanding…

We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…

Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…