Customer Service

When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…

Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…

I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…

There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…

It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…

Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…

Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….