AI & Automation 5 min read
AI-powered UI (aka “Return of the Chat”)
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 4 min read
The 4 big myths about AI in customer service
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.
AI & Automation 15 min read
The AI bot buyer’s guide: How to find the right AI chatbot for your support needs
According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
AI & Automation 20 min listen
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.
AI & Automation 9 min read
To AI or not to AI? The support leader’s dilemma
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
AI & Automation 20 min listen
AI educator Kavita Ganesan on uncovering AI opportunities in your business
Becoming AI-ready can be daunting at first. This AI expert shares a repeatable framework that helps you seize the right opportunities, measure their success, and set the stage for a seamless transition.
AI & Automation 20 min watch
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Can a customer support chatbot tell a joke? Former head writer for The Tonight Show and software engineer, Joe Toplyn, joins us to answer that question via his AI joke generator – Witscript.
AI & Automation 12 min listen
Becoming Fin: The story behind the name of our AI chatbot
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
AI & Automation 5 min read
How do your customers feel about AI chatbots?
Learn about our research into the most common attitudes to chatbots, and how those perceptions are changing now that AI chatbots are here.
