Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
AI & Automation 7 min read
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 59 min watch
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
AI & Automation 3 min read
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”
AI & Automation 30 min listen
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 9 min read
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
AI & Automation 5 min read
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
AI & Automation 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.