Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 1 min read
The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Our new guide walks you through the fundamentals of using chatbots to acquire, qualify and convert leads.
AI & Automation 30 min listen
Sujan Patel – one of today’s most well-known growth experts – join us to discuss the power of chatbots, the most effective ways he’s seen them being used, and where he thinks the future of automation is headed.
AI & Automation 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
AI & Automation 4 min read
Custom Bots, our new generation of highly customizable chatbots, are completely reshaping the sales process for both customers and sales teams. Find out why these bots represent a new baseline of productivity.
AI & Automation 7 min read
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
AI & Automation 5 min read
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of…
AI & Automation 7 min read
The sky’s the limit with how you customize a bot for your website, and with Custom Bots all it takes is an idea and a few minutes.
AI & Automation 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
AI & Automation 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
