AI & Automation Archives

Announcing Custom Bots, the chatbots that drive business growth

Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…

Chief Product Officer, Intercom

How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.

Relationship Manager, Intercom

Relationship Manager, Intercom

Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.

Co-founder & Chief Strategy Officer, Intercom

Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…

Former Content Design Lead, Intercom

In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…

Chief Product Officer, Intercom

Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…

VP Product Design, Intercom