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      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

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  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
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  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
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      • Listen to our podcasts

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  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
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  • About Intercom

Customer Engagement

Best practices to attract, engage, and retain discerning consumers

  • Podcasts
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Customer Engagement 31 min watch

Increase engagement and conversions through social media – 3 key takeaways

In this CX for Growth webinar, we explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk’s Aneto Okonkwo.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey
Early-stage startup tech stack

Customer Engagement 10 min read

The 9 best tools for your early-stage startup tech stack

Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these 9 top tools.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey

Customer Engagement 12 min read

What are push notifications and why do marketers need them?

What are push notifications and how do you use them? Learn how a well-timed one can help users achieve goals in real-time.

Daniel Harris

Former Senior Product Marketing Manager, Intercom

Daniel Harris

Customer Engagement 11 min read

What is customer acquisition cost and why does it matter?

Everything you need to for calculating customer acquisition cost (CAC), applying lifetime value (LTV), and payback periods for sustainable growth.

Brian Kotlyar

Former Senior Director of Demand Generation, Intercom

Brian Kotlyar

Customer Engagement 13 min read

Customer retention strategies: 5 best practices & 6 strategies for low churn

Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.

Anna Murphy

Former Editor, Intercom

Anna Murphy

Customer Engagement 4 min read

4 ways to accelerate sales using the Intercom integration with HubSpot

Capture more leads and turn them into loyal customers through meaningful conversations with the Intercom integration with Hubspot.

Katherine Boyarsky

Lead Generation Specialist, HubSpot

Katherine Boyarsky
HBR Customer Engagement Report 2022 – Hero

Customer Engagement 5 min read

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

How do you future-proof your customer engagement strategy for the digital age? Dive into our new report from Harvard Business Review Analytic Services to find out.

Zara Burke

Principal Editor, Intercom

Zara Burke

Customer Engagement 24 min listen

Web form specialist Caroline Jarrett on designing surveys that work

Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
In-app messaging

Customer Engagement 11 min read

How to use in-app messaging to retain your best customers

In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.

Lauren Cassidy

Former Editor, Intercom

Lauren Cassidy
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