Customer Engagement

From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.

We know “mojo” is not your typical marketing jargon, and it’s not often thrown around in a business setting, but that’s exactly what today’s guest says we’re missing.

Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?

From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?

As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? We talk to our PMM leaders about product marketing and how we do it at Intercom.

CX pioneer Jeanne Bliss chats to Dee Reddy about what it takes to create a legacy of sustainable, customer-centric business.

In celebration of this year’s International Women’s Day, we’re challenging ourselves to support, give visibility to, and praise women’s achievements.

In the tech world, we’ve seen time and time again how customer experience can make or break a business. But when it comes to the government, is there such a thing as the citizen experience? Intercom’s Sarah Tran chats to Code for America CEO Amanda Renteria.

In today’s episode we chat to the people who have worked tirelessly to ensure we managed to retain our strong culture and camaraderie across all of our teams and offices.