Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design
Our latest thinking on building and designing great products
Product & Design 7 min read
Product strategy means saying no
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Product & Design 4 min read
There are no small changes
“We want to limit the length of a review in the product to 140 characters, because we may want to…
Product & Design 6 min read
Why being first doesn’t matter
Any startup founder knows the pressure of launching first. The belief is that if your competitor beats you to market,…
Product & Design 1 min listen
An interview with Garrett Dimon
In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the long, slow…
Product & Design 1 min listen
An interview with Joshua Porter
Joshua Porter is a man with lots of fresh ideas and opinions. In this interview we spoke about many design…
Product & Design 1 min listen
An interview with Ryan Singer
I talked with Ryan Singer from 37signals about design practices, product management, the merits of UX processes, and lots more….
Product & Design 3 min read
If it’s important, don’t hack it
Growth hacking is a dirty world. Scraping websites and spamming activity feeds grows a business in the same way anorexia…
Product & Design 2 min read
You pay the price, but you get value
Sometimes your customers know that you provide a feature they want, but for some reason, they don’t use it. Why…