AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
Product & Design
Our latest thinking on building and designing great products
AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
Product & Design 30 min watch
Intercom on Product: The AI revolution and the future of customer service
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
AI & Automation 45 min watch
Building AI that works: How to navigate the AI frontier as a product leader
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
Product & Design 74 min watch
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Product & Design 19 min watch
Growing up without growing old: How to keep the startup spirit as you scale
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Product & Design 17 min watch
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Product & Design 24 min watch
Communicating the value of content design
There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.
Product & Design 29 min watch
The tools we use: Challenging dogma in the design process
Why is the technology industry so obsessed with the tools we build and use? This talk addresses how tools not only extend our abilities, but also how they shape the way we use those abilities.
