Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
Explore More
  • Off Script
  • Intercom on Product
  • Built for You
  • Books & Guides

Follow us

  • X X icon Follow Us on X - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

Engineering

If shipping is your heartbeat, you're in the right place

  • Podcasts
  • Videos
  • Authors

Engineering 11 min read

Engineering a culture of psychological safety

The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.

John Looney

Former Principal Engineer, Intercom

John Looney

Engineering 5 min read

Having the right amount of process at your startup

Discussing software development and engineering processes is a great way to end unwanted conversations at parties. Dull because it feels…

Brian White

Former Director of Engineering, Intercom

Brian White

Engineering 35 min listen

Skyliner’s Marc Hedlund on engineering management

One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.

Brian Scanlan

Principal Systems Engineer, Intercom

Brian Scanlan

Engineering 7 min read

What to do when a feature grows faster than expected?

When you launch a new feature, what has worked for your beta users won’t always work as well when your…

Paul Magrath

Senior Software Engineer, Intercom

Paul Magrath

Engineering 5 min read

Empathy engineering: bridging the gap from code to customer

My name’s Dale, I’m an engineer and I have a confession to make. I like talking to customers. I know…

Dale Cantwell

Senior Engineer, Intercom

Dale Cantwell

Engineering 3 min read

How we convinced everyone to care about technical performance

Be it a marketing site that’s slower than your competitors’, an app that crashes on install, or a blog post…

Shayon Mukherjee

Platform Software Engineer, Gusto

Shayon Mukherjee

Engineering 3 min read

How managers can keep their team on the same page

The most successful companies are those that are aligned – on strategy, purpose and objectives. Many assume this is the…

Cormac McGuire

Engineering Manager, Intercom

Cormac McGuire

Engineering 28 min listen

Quip’s Edmond Lau on how to become a more effective engineer

If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…

Adam Risman

Former Editor, Intercom

Adam Risman

Engineering 4 min read

An engineer’s take on the theory of dominant design

As an engineer, things that don’t make sense keep me up at night. I need to find some underlying order…

Cathal Horan

Senior Machine Learning Engineer, Intercom

Cathal Horan
Previous 1 2 3 4 5 … 11 12 13 14 15 Next

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Features
  • Automated answers
  • Inbox
  • Help Center Articles
Use Cases
  • Support
  • Engage
  • Convert
Follow us
  • X X icon Follow Us on X - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top