All the latest news and updates about Intercom – the product, the company and the people
News & Updates 4 min read
AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.
News & Updates 3 min read
It was a busy March here at Intercom, and we’ve got lots of updates to share. From Articles, to Checklists, to tickets – we’ve added and upgraded features across the product that will help you to organize your team’s activities and optimize your customers’ experience.
AI & Automation 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
News & Updates 3 min read
Welcome to the February edition of Built for You! Another month, another collection of incredible new features we’ve built for…
Customer Service 34 min watch
Technology and society have evolved – and so have we. Our latest product manifesto embodies not just how much we’ve grown, but also our unwavering enthusiasm as we look forward to the next ten years of customer service.
Customer Service 3 min read
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
News & Updates 2 min read
We’re excited to announce that Intercom has won three TrustRadius “Best of” awards in the “Live Chat” category of their Winter 2023 report.
AI & Automation 9 min read
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.