News & Updates

Building a sound, intuitive message editor for use everywhere in Intercom proved to be a much more challenging, time-consuming, and…

Summer months can often slow down production as we trade in our desks for a sandy beach, but not at…

We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…

If software is eating the world, then platforms are the cutlery. The Platform team at Intercom is dedicated to ensuring…

Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…

Some 4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the…

Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…

Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…

It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…