News & Updates Archives

Design principles: in-app messaging

We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…

Co-founder & Chief Strategy Officer, Intercom

Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last…

Principal Systems Engineer, Intercom

We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…

Co-founder & Chief Strategy Officer, Intercom

Tech investors love SaaS companies, and 2013 was a phenomenal year for the valuations of public companies in the sector….

Analyst, Intercom

Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…

Former Director of Content, Intercom

Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…

Senior Director, Product Management, Intercom

Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…

Former Senior Engineer, Intercom

After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…

Former Director of Content, Intercom

A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…

Former VP of Commercial Product Strategy, Intercom