Intercom Home

  • Latest Articles
    • Featured in Latest Articles

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
Explore More
  • Off Script
  • Intercom on Product
  • Built for You
  • Books & Guides

Follow us

  • X X icon Follow Us on X - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window
  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

  • Podcasts
  • Videos
  • Authors

News & Updates 5 min read

New in Intercom: A/B testing, increase message engagement

Nothing is ever perfect. There’s always room for improvement. Make every message count. Intercom is already the easiest way to track,…

Matt Hodges

Former VP of Commercial Product Strategy, Intercom

Matt Hodges

News & Updates 2 min read

Connecting Intercom to Other Apps with Zapier

Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you…

Jessica Halper

Former Marketing Manager

Jessica Halper

News & Updates 6 min read

How a Silicon Valley Outsider Raised $30m in 30 Months

I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

News & Updates 1 min read

One more baby step

We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

News & Updates 2 min read

Hire your heroes – Welcoming Paul Adams

Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

Customer Service 2 min read

Product Demos That Don’t Suck

Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

News & Updates 4 min read

Welcoming Macey, Jeff, and Frantisek

One of the funny things about growing a startup team is that the old adage “many hands make light work”…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

Customer Service 4 min read

Getting Insight Into Your Userbase

There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Customer Service 3 min read

Get To Know Your Users

It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor
Previous 1 2 3 4 5 … 30 31 32 33 34 Next

Company
  • About
  • Customers
  • Careers
  • Press Resources
  • Contact Us
  • Terms
  • Privacy
Features
  • Automated answers
  • Inbox
  • Help Center Articles
Use Cases
  • Support
  • Engage
  • Convert
Follow us
  • X X icon Follow Us on X - This link opens in a new window
  • LinkedInLinkedIn Icon Follow Us on Linkedin - This link opens in a new window
  • Like Us on Facebook - This link opens in a new window
  • InstagramInstagram Icon Follow Us on Instagram - This link opens in a new window
  • YouTubeYouTube Icon Follow Us on Youtube - This link opens in a new window

Back to top