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      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

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  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

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  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

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  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

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  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
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  • About Intercom

Product & Design

Our latest thinking on building and designing great products

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Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly
AI & Automation 24 min watch

Off Script: Designing the future with AI

Our long-time head of Product Design, Emmet Connolly, explores how AI will transform the way we design and build software, and more fundamentally how we use technology.

Davin O'Dwyer

Senior Managing Editor, Intercom

Davin O'Dwyer

Latest

Product & Design 27 min watch

Intercom on Product: Making the jump from B2C to B2B product management

Product & Design 6 min read

B2B vs B2C product management: How different are they really?

Product & Design 27 min watch

Intercom on Product: How to design standout products in an AI world

Product & Design 55 min watch

Intercom on Product: Riding the AI wave in 2024

Product & Design 55 min watch

Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

Enzo Avigo, co-founder and CEO of analytics platform June, shares the key learnings from his entrepreneurial journey so far.

Mark Iafrate

GTM Lead, Webinars & Partner Marketing, Intercom

Mark Iafrate
Off Script Episode 1: Des Traynor on the AI revolution

AI & Automation 25 min watch

Introducing ‘Off Script’, a new series from Intercom

Off Script is a new series of candid conversations with Intercom leaders, about the extraordinary AI-driven transformation we’re currently experiencing.

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

Just The Ticket: The latest customer service insights, delivered right to your inbox.

Intercom on Product Julia Godinho and Brian Donohue

AI & Automation 38 min watch

Intercom on Product: The evolution of product management in the age of AI

Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
AI Product Management

AI & Automation 5 min read

Five key takeaways about AI product management

The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.

Julia Godinho

Senior Product Manager, Intercom

Julia Godinho
Built for You Sept vertical blog ad
Designing for machine learning molly mahar post

AI & Automation 15 min read

A new age of UX: Evolving your design approach for AI products

Working with AI might be a new challenge but it doesn’t need to be intimidating. This post asks a simple set of questions to help you move forward with confidence as you start designing for AI.

Molly Mahar

Staff Product Designer, Intercom

Molly Mahar

Podcasts & Videos

AI & Automation 58 minute listen

AI in the designer’s toolbox: Shaping the future with ChatGPT

Product & Design 22 minute listen

Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

AI & Automation 41 minute watch

Intercom on Product: Product strategy in the age of AI

Product & Design 45 minute watch

Shopify UX Director Elizabeth McGuane on why design should start with words

Featured authors

Alex Potrivaev

Senior Product Designer, Intercom

See all articles

Michelle Fitzpatrick

Senior Director, Product Management, Intercom

See all articles

Emmet Connolly

VP Product Design, Intercom

See all articles

Paul Adams

Chief Product Officer, Intercom

See all articles
See more posts

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