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    • Featured in Latest Articles

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Response Time: Vol. 33

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: How to lead your customer service team into the AI future

      • Response Time: Vol. 32

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • See all articles
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  • Customer Service
    • Featured in Customer Service

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      • The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

      • Response Time: Vol. 31

      • Built For You: New AI-first releases for better, faster, more personalized support

      • The ultimate guide to knowledge management in the age of AI

      • See all articles
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  • AI & Automation
    • Featured in AI & Automation

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Off Script: Reinventing customer service with AI

      • Off Script: Into the future with AI-first Customer Service

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: Product strategy in the age of AI

      • See all articles
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  • Customer Engagement
    • Featured in Customer Engagement

      The Ticket podcast Stacy Sherman

      The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • Becoming Fin: The story behind the name of our AI chatbot

      • The ultimate marketing technology stack

      • Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

      • See all articles
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      • Watch our videos

  • Product & Design
    • Featured in Product & Design

      Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

      Off Script: Designing the future with AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • Introducing ‘Off Script’, a new series from Intercom

      • Intercom on Product: The evolution of product management in the age of AI

      • Five key takeaways about AI product management

      • A new age of UX: Evolving your design approach for AI products

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      Senior Director of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • Managing high availability at Intercom

      • Why Intercom is supporting the Embroider Initiative to update Ember

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • See all articles
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      • Listen to our podcasts

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  • News & Updates
    • Featured in News & Updates

      Intercom Pioneer 2024 AI Customer Service Summit

      Announcing Pioneer, Intercom’s first ever AI customer service summit

      Megan Moon

      Director, Brand Activations, Intercom

      Megan Moon
    • Editors picks

      • Built For You: New AI-first releases for better, faster, more personalized support

      • Introducing Fin AI Copilot: Increase agent efficiency by 31%

      • There’s no going back – the new era of AI-first Customer Service has arrived

      • The Ticket: How Fin AI Copilot changes the game for support teams

      • Intercom’s new and improved reporting features

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Intercom Off Script Episode 5 – President Archana Agrawal

      Customer Service 20 min watch

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 20 min watch

      The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

    • The Ticket Declan Ivory Bobby Stapleton

      Customer Service 23 min watch

      The Ticket: How to lead your customer service team into the AI future

    • See all podcasts
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  • About Intercom

Customer Engagement

Best practices to attract, engage, and retain discerning consumers

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Start Good Trouble: Why go-to-market is the new moat

Customer Engagement 34 min watch

We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.

Mark Iafrate

GTM Lead, Webinars & Partner Marketing, Intercom

Mark Iafrate
Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

Customer Engagement 27 min watch

Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

The majority of our purchasing decisions are made by the subconscious brain. Do you know how to communicate with it?…

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Customer Engagement 31 min watch

Increase engagement and conversions through social media – 3 key takeaways

In this CX for Growth webinar, we explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk’s Aneto Okonkwo.

Alan McGlinchey

Startup Partnership Manager

Alan McGlinchey

Customer Engagement 1 min watch

Introducing the Google Analytics App: Measure the impact of your Messenger

Our new Google Analytics app enables you to measure the impact of the Intercom Messenger on your website conversion rates. See how it works.

Ashley Hanson

Former Senior Product Marketing Manager, Intercom

Ashley Hanson

Customer Engagement 10 min watch

Do you know what really makes your customers click?

Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…

John Collins

Former Director of Content, Intercom

John Collins

Customer Engagement 13 min watch

What really defines a growth team?

Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…

Ben McRedmond

Senior Director of Growth, Intercom

Ben McRedmond

Customer Engagement 13 min watch

The right way to challenge your competitors

Seth Godin once said, “Your fair share isn’t going to be yours unless you give the public a reason to…

Greg Davis

Former Group Product Marketing Manager, Intercom

Greg Davis

Customer Engagement 14 min watch

Content as a growth engine for your business

Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…

John Collins

Former Director of Content, Intercom

John Collins

Customer Engagement 10 min watch

How to market the Job-to-be-Done

What job are customers hiring your product for? At Intercom the answer to this question informs our entire go-to-market strategy,…

Matt Hodges

Former VP of Commercial Product Strategy, Intercom

Matt Hodges

Customer Engagement 1 min watch

All content is marketing

Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

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